Problem: 2 payment transactions triggered, only one is visible

[Klario]

Hi,

This morning around 9:22 a.m., I attempted to increase my balance with two transactions in quick succession. I hadn't changed the amount to my preferred plan in the first transaction, so the minimum amount of USD 5.00 plus fees was transferred. This transaction is visible in my account under "Transactions history."
Unfortunately, the second transaction isn't visible in my account. Nevertheless, the payment amount (USD 73.71) plus fees was charged to my credit card.
An email to the moderator has so far gone unanswered.
What else can I do to use my account as usual?

[alex3]

Hello. If you don't receive a response from the moderator tomorrow, then write another letter from another mailbox.

[Klario]

Hi,
I just wanted to let you know that the moderator contacted me and informed me that the issues with crediting funds over the past few days have been resolved.