Sky Deutschland - some channels stuck / freeze

Warhammer · 04 May 2013, 13:14:45

Hi,

since yesterday, some channels are stuck / freeze.
At this moment you can see it on Sky Atlantic HD, last night on cinema HD.
The issue occurs on dreambox and also on DVBViewer with Acamd.

Till now your service was excellent!

suma · 04 May 2013, 14:02:03

Oscam is not used with our server. Use Mgcamd 1.35a which is recommended or CAMD3. Acamd is also under the question. Recommended plugin is CSC (various versions).
To analyse the issue, please provide a log-file from DM

Warhammer · 04 May 2013, 15:29:13

I´m sure, that the problem does not come from acamd or oscam, because the issue occurs only on some channels (e.g. Atlantic HD) and only since yesterday.

The log from osacam:

2013/05/04 13:23:30 2AE068F0 c local (1833&000000/0000/006E/89:A4DC67396589ECA055D3BDCC521D7EA8): found (992 ms) by sky
2013/05/04 13:23:41 2AE068F0 c local (1833&000000/0000/006E/89:5C97D1867D774E6C41EF9C2061219C99): found (8030 ms) by sky
2013/05/04 13:23:49 2AE068F0 c local (1833&000000/0000/006E/89:341509E80B25E47DE6BBCD2E0CBA38FF): found (8307 ms) by sky
2013/05/04 13:24:02 2AE068F0 c local (1833&000000/0000/006E/89:6D2DE89F2FCC5D817228C2A36FA38DC1): timeout (15001 ms) by sky
2013/05/04 13:24:02 2AE068F0 c local (1833&000000/0000/006E/89:34D4A122880A9656FDDB4F84AF7C2361): found (8026 ms) by sky
2013/05/04 13:24:14 2AE068F0 c local (1833&000000/0000/006E/89:CFFD691DE32515673F9100628E606AD5): found (7968 ms) by sky
2013/05/04 13:24:16 2AE068F0 c local (1833&000000/0000/006E/89:3409E7C6961D0F304BF8AA43AA8B81BC): timeout (15002 ms) by sky
2013/05/04 13:24:22 2AE068F0 c local (1833&000000/0000/006E/89:3DD6F4E636C0EAD3F1489A2C74FFC074): found (8505 ms) by sky
2013/05/04 13:24:35 2AE068F0 c local (1833&000000/0000/006E/89:82B6CDE25E470C3B7278EF0D5A742261): found (7981 ms) by sky
2013/05/04 13:24:35 2AE068F0 c local (1833&000000/0000/006E/89:376433A04384CD753248BBDEA486C60E): timeout (15001 ms) by sky
2013/05/04 13:24:42 2AE068F0 c local (1833&000000/0000/006E/89:0DC523CEE455D6EB7A4AD32D552CCDCA): found (7860 ms) by sky
2013/05/04 13:24:56 2AE068F0 c local (1833&000000/0000/006E/89:C747B235FD4E806C4A79E9F5F5D4E1B0): timeout (15001 ms) by sky
2013/05/04 13:24:58 2AE068F0 c local (1833&000000/0000/006E/89:3A082AC0DF5C4261C291602E9CD527D3): found (9600 ms) by sky

the log from acamd:

13:23:25.185: Newcamd 2: ECM [180E][1833/00000000] Pro (8.077)
13:23:25.185: Newcamd 2: ECM [180E][1833/00000000] not able to decode
13:23:25.933: Newcamd 2: ECM [180E][1833/00000000] Pro (0.735)
13:23:25.933: [00] SendDCW Odd: :FCA4BB5B0151C81A
13:23:26.009: [00] SendDCW Even: D801EDC6B9C661E0:
13:23:26.084: [00] SendDCW Odd: :FCA4BB5B0151C81A
13:23:31.862: Newcamd 2: ECM [180E][1833/00000000] Pro (0.759)
13:23:31.862: [00] SendDCW Odd: :C89D5FC42CEE0822
13:23:46.145: Newcamd 2: ECM [180E][1833/00000000] Pro (8.044)
13:23:46.145: Newcamd 2: ECM [180E][1833/00000000] not able to decode
13:23:46.190: Newcamd 2: ECM [180E][1833/00000000] Pro (0.032)
13:23:46.190: [00] SendDCW Odd: :FE18384EB9B470DD
13:23:46.266: [00] SendDCW Even: 7F1246D76D75B597:
13:23:46.341: [00] SendDCW Odd: :FE18384EB9B470DD
13:23:53.386: Newcamd 2: ECM [180E][1833/00000000] Pro (1.288)
13:23:53.386: [00] SendDCW Even: 552F45C9961ADE8E:
13:24:07.186: Newcamd 2: ECM [180E][1833/00000000] Pro (8.045)
13:24:07.186: Newcamd 2: ECM [180E][1833/00000000] not able to decode
13:24:07.360: Newcamd 2: ECM [180E][1833/00000000] Pro (0.154)
13:24:07.360: [00] SendDCW Odd: :C103BE8268BD0A2F
13:24:07.435: [00] SendDCW Even: C59EF3563544C53E:
13:24:07.510: [00] SendDCW Odd: :C103BE8268BD0A2F
13:24:21.179: Newcamd 2: ECM [180E][1833/00000000] Pro (8.041)
13:24:21.179: Newcamd 2: ECM [180E][1833/00000000] not able to decode
13:24:21.252: Newcamd 2: ECM [180E][1833/00000000] Pro (0.062)
13:24:21.252: [00] SendDCW Odd: :128EBB5B2A221561
13:24:21.328: [00] SendDCW Even: F424F008929F7CAD:
13:24:21.403: [00] SendDCW Odd: :128EBB5B2A221561
13:24:28.599: Newcamd 2: ECM [180E][1833/00000000] Pro (1.465)
13:24:28.599: [00] SendDCW Odd: :72034EC36870E4BC
13:24:42.192: Newcamd 2: ECM [180E][1833/00000000] Pro (8.060)
13:24:42.192: Newcamd 2: ECM [180E][1833/00000000] not able to decode
13:24:42.377: Newcamd 2: ECM [180E][1833/00000000] Pro (0.173)
13:24:42.377: [00] SendDCW Odd: :F9860E8D0A9FFDA6
13:24:42.453: [00] SendDCW Even: 2CB56A4B322B70CD:
13:24:42.528: [00] SendDCW Odd: :F9860E8D0A9FFDA6

suma · 04 May 2013, 20:28:59

OK, we'll check these channels

Warhammer · 04 May 2013, 21:11:17

Same behavior now on Sky Sport HD 1...

Blacky183 · 06 May 2013, 23:13:08

Hello Suma,

i had yesterday the same problems with some channels on sky de and HD +....

suma · 07 May 2013, 11:53:30

Quote from: Blacky183 on 06 May 2013, 23:13:08
Hello Suma,

i had yesterday the same problems with some channels on sky de and HD +....

We checked Sky DE and HD+, there was no problem.

Blacky183 · 07 May 2013, 15:21:17

Ok i will check again.. how i can make a log file from receiver ? I have 3syslog...

suma · 07 May 2013, 15:28:46

http://www.cardsharing.cc/index.php?topic=26069.0

suma · 07 May 2013, 15:29:27

Quote from: Blacky183 on 07 May 2013, 15:21:17
i can make a log file from receiver

From which receiver?

Blacky183 · 07 May 2013, 15:32:53

dream 800 hd

suma · 07 May 2013, 16:14:29

Quote from: Blacky183 on 06 May 2013, 23:13:08
problems with some channels on sky de and HD +....

Which particular channels?

Blacky183 · 10 May 2013, 14:07:20

i freeze by many channels like sky and hd + every five minutes sometimes only every half our.. i think the setting are all right.. the channel national geograpih as sample freeze yesterday on server 5.. now i have changed to server 2.. Did you know what i can do ? I Install all like the instruction in forum incluuding ingore list.. I use newnigma image...

regards

suma · 10 May 2013, 15:31:00

Use other image, check your internet connection. There is no problem with SkyDe and HD+.

Blacky183 · 11 May 2013, 00:35:54

Ok thx.. wich image did you prefer ? I Use newnigma2 3.2.2 .. this is the actual... Other user how use newigma in Forum and have no problems?

suma · 11 May 2013, 07:45:45

http://www.cardsharing.cc/index.php?board=156.0

Blacky183 · 11 May 2013, 10:47:02

domica image has a problem with wlan.. Wlan is not recognized..maybe i can try another cam ?

Blacky183 · 11 May 2013, 17:35:29

Hello Suma, can i change to ccam ? Maybe the emu is not working correct...

in newcamd.list follow is wirtten

CWS_KEEPALIVE = no
CWS_CONNECT_TIMEOUT = 20

what i can do with that..

regards

suma · 11 May 2013, 18:58:19

Typically, default settings are used in newcamd.list and the first two lines look like this:

CWS_KEEPALIVE = 300
CWS_INCOMING_PORT = 12000
No extra lines after, but CWS...

Try to change your newcamd.list, restart emulator and try again.
Question: are you using recommended settings from our server? http://www.cardsharing.cc/index.php?topic=28611.0

Blacky183 · 11 May 2013, 20:40:22

hello suma i use your Setting from Forum.. now i have changed and restart the newcamd.list , but ist still freeze after a few minutes.. if i changed the chanel, it works for a minutes fine and than the chanels beginn to freeze.. can i use cccam ? at the Moment i use mgcamd 1.35a.. or i Need to install gemini and not newnigma Image.. so i have 3 user on cardsahring Server.. all have the same Problem.. what can i do ? all have a dreambox and newnigma Image...