Suspended from server

[Daytona]

Two days ago I subscribed to an additional service (Viasat Nordic).  Yesterday I connected to the service but could not receive the expected channels (Viasat XTRA PL1-8 etc.)
Why then was I suspended from the service today with the reason, "Connection to the server without valid subscription".

I have two valid subscriptions, although one of them does not appear to work at all.  I have checked and rechecked my settings but everything should be fine, but no Viasat and please, tell me why I was suspended?

[suma]

Viasat XTRA PL1-8 are not included in the finnish package.
"Connection to the server without valid subscription" means that you have some mistake in your settings. Check user name (capital letters etc) - maybe you put the wrong info in the CWS line
(Daytona and daytona is not the same)
Check and recheck again and again.

regards

[Daytona]

OK, thanks for the info.  I've just checked and everything is correct now, but it's possible I made a mistake last night.

So, are the Viasat XTRA and PL channels available on any of the subscriptions?

Thanks in advance

[suma]

No, they are not finnish channels. We have only Viasat baltic, but i think they are not included neither.