Yesterday payment is not made on the account

willock · 20 January 2015, 10:44:53

Hello, yestrday i pay
through - Primary merchant for Visa/MasterCard (via SecurePays merchant),
two payments 2x 44 USD
First payment is OK. time 19.01
The second but not inserted into my account. I pay at 21.22.
A confirmation email I received from the bank for both payments. A transaction in the bank are both.

Please check on my problem.

suma · 20 January 2015, 10:52:00

Hi,
Please contact SecurePays support and ask this question to them. If money has not been deposited to your account, some intermediate merchants (in this case- SecurePays) are responsible for transaction.

willock · 20 January 2015, 11:37:32

Thank you,
Write please ho exactly to contact?

suma · 20 January 2015, 11:47:29

http://www.securepay.com/

willock · 21 January 2015, 13:03:47

Yesterday I wrote email to and service request to SecurePay, but no response.
My bank has confirmed that the two transactions are in order.

Can you please find the problem on your part?

suma · 21 January 2015, 13:06:47

Moderator is on vacations and will be only on Sunday. That is why I asked you first to contact SecurePau support to find out the details of your payment, then we'll look for your payment on our side.

willock · 21 January 2015, 14:02:47

Thanks for the reply.
How can I contact the moderator on Sunday?

suma · 21 January 2015, 16:17:41

Moderator e-mail is available almost in every section of the forum

willock · 21 January 2015, 18:08:41

I'm sorry.I can not see what is the address?

suma · 21 January 2015, 18:30:37

From the homepage of the forum, find "Search" window and type E-mail to contact Moderator, you will see the links.

willock · 23 January 2015, 12:14:45

Hello:
I sent e-mail to the following address:
moderator@cardsharing.cc

But I have no answer.
Can you please prověřist situation?
I have confirmation from the bank that the payments left.
Payment ID is: 150121V012585 and 150121V0125854

thank you in advance.

suma · 23 January 2015, 12:15:50

Quote from: willock on 23 January 2015, 12:14:45
Hello:
I sent e-mail to the following address:
moderator@cardsharing.cc

But I have no answer.
Can you please prověřist situation?
I have confirmation from the bank that the payments left.
Payment ID is: 150121V012585 and 150121V0125854

thank you in advance.

https://www.cardsharing.cc/index.php?topic=33122.msg111646#msg111646

willock · 26 January 2015, 13:16:31

Hello,
admin is already working?

suma · 26 January 2015, 13:20:46

Hi,
If automatic reply is already disabled (if you send him e-mail), then - yes.

willock · 26 January 2015, 14:09:37

They did not come to me autoresponder last week.
the address is correct?

moderator @ cardsharing.cc

suma · 26 January 2015, 16:09:33

I am not interested in last week, I am telling about NOW - If automatic reply is already disabled (if you send him e-mail), then - yes.
Did you send him e-mail today?

willock · 26 January 2015, 16:17:37

Yes,
i wrote him todey at 9.45.
No Answer

suma · 26 January 2015, 16:24:16

You are not the only person who is waiting https://www.cardsharing.cc/index.php?topic=280.msg918#msg918

willock · 27 January 2015, 12:28:52

Hello.
Everything is resolved. Thank you for your cooperation.
Have nice day !