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CardSharing Server ENG => Questions on cardsharing server => Topic started by: frzn on 22 November 2014, 17:26:27

Title: New package and got suspended
Post by: frzn on 22 November 2014, 17:26:27
Oops, I tried to get new package to the future where old one already has had ended. I did not remember it will suspend already existing package. :(
Is there a way to change start date for new package to get access back again without waiting for it to begin?

Thanks.
Title: Re: New package and got suspended
Post by: frzn on 22 November 2014, 19:17:28
I have option to resume old package, but what then happens to new one? I'm afraid to touch anything to not make things worse. :o
Title: Re: New package and got suspended
Post by: suma on 22 November 2014, 20:09:55
What is your old package and what is the new one?
Title: Re: New package and got suspended
Post by: frzn on 22 November 2014, 20:25:34
Old one is/was Canal digital nordic and new was supposed to be VIP ALL ULTRA!
I did once read they cancel eachother out, but start date for VIP ALL ULTRA was set to start when Canal digital is already ended... Just thought now when I had money for it I should take it before I waste it for something else and forgot it in the hurry. :P

So now other package is not yet started (will start after one month! So too much to wait.. :( ) and other one is suspended.
Title: Re: New package and got suspended
Post by: suma on 22 November 2014, 20:28:11
https://www.cardsharing.cc/index.php?topic=22211.0
You will need to delete CWS line for old subscription as soon as you add new CWS lines, and reboot emulator.
Title: Re: New package and got suspended
Post by: frzn on 22 November 2014, 20:32:04
Yes, this I'm aware of and I did read it back in the day, my fault I did not remember it today, and did not think it would cancel it even it starts in late future. :( Line I did remove as soon as I noticed this happened, no harm done there. But I took VIP to start at 20.12.2014, which is end date for Canal Digital. Now I'm wondering what I can do to
a) continue watching Canal Digital package before 20.12.2014 or
b) start watching VIP as soon as possible and keep Canal Digital suspended until VIP ends

So now I'm afraid to "resume" Canal Digital as I have no clue what will happen then. So for me seems like it would be best if it would be possible to make VIP start from tomorrow (23.11.2014).
Title: Re: New package and got suspended
Post by: suma on 22 November 2014, 20:39:12
In the billing, it is not possible to change start date of the package you already bought (by mistake or other occasion). In this case, you need to send e-mail to the Moderator with request to change the start date of VIP package, he will do it manually. If the start date of VIP package changes, you will need to freeze your Canal Digital subscription.
Title: Re: New package and got suspended
Post by: suma on 22 November 2014, 20:40:00
Moderator e-mail https://www.cardsharing.cc/index.php?topic=11620.0
Title: Re: New package and got suspended
Post by: frzn on 22 November 2014, 20:53:27
Thanks, I'll try to do that.
Canal Digital package automatically froze after buying VIP package.
Title: Re: New package and got suspended
Post by: suma on 23 November 2014, 04:18:56
Quote from: frzn on 22 November 2014, 20:53:27
Thanks, I'll try to do that.
Canal Digital package automatically froze after buying VIP package.

But the PORT of Canal Digital will remain, and it will conflict with the one available in VIP package. Comment it (#CWS...) or delete it from your settings.
Title: Re: New package and got suspended
Post by: frzn on 23 November 2014, 16:36:34
Thank you very much for your help. Moderator activated VIP package and no more black screen! :)

You're the best! Thanks!