Hi there,i am a reseller and some of my customers have said that their subscription isnt working,customers on server server_312 is offline, server_258 is online and no problems at all.Week ago there was option to change server for a user,now this option is gone.suma can you please advice me?How long will it be offline and is there a way to change server for users?thanks
Hi,
We have to study why server 312 is offline for your users, we have to check their IP.
You may send e-mail to the Moderator with IP of your offline users (moderator at cardsharing.cc) and list all IP addresses that are offline for server 312.
Pinging server_312 [XX.XX.XXX.XXX] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for XX.XX.XXX.XXX:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Pinging server_258 [4*.***.***.***] with 32 bytes of data:
Reply from 4*.***.***.***: bytes=32 time=26ms TTL=55
Reply from 4*.***.***.***: bytes=32 time=28ms TTL=55
Reply from 4*.***.***.***: bytes=32 time=27ms TTL=55
Reply from 4*.***.***.***: bytes=32 time=27ms TTL=55
Ping statistics for 4*.***.***.***:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 27ms
You can see that i cant even ping the server,and to be honest i dont know how to get IP adresses from 250 customers.
Some IP addresses can be banned (included in the banned sub-network). To unblock them, we need to know each IP address
So if my ip is banned i wont be able to ping server right,can you chack if my ip is banned?I can send it to you over pm.Thanks
Please contact Admin directly (moderator at cardsharing.cc)
PM disabled on the forum
Ok thanks.