hello suma when u go on to the payment page an follow the the forms filling them out as you said ect......... then when u have put all details in and card details ect.... says that exceeded payment on card as all other useer have been saying dosnet allow u to refund accounts i have tryed all of them and nothing but as you can see not only me is commenting about problems with payments i have been trying to refund my account now for 3 days and its the same but the other user that have also commented is having the problem as i am so it isnt my card or it isnt that i am not filling in all the forms as you said so i dont know what to do now from here