Suma cannot fix this problem, as we have a card for Dorcel from Hotbird 13E and the channel can be opened without problem.
When discussing the issue, please pay attention to the billing (price-list) - which XXX channels are broadcasting from which satellites.
Ex: Vip Porno includes Redlight HD, SCT HD, SCT HQ, Hustler HD, Redlight Premium, Private TV, Pink' o TV, Exotica TV, SCT4-7 (TeleItalia, Boy & Boy, Prive, Platinum), French Lover TV - all from HotBird 13E
XXL - from 13E and 19E
RedLight HD (XXX) 13E - adult, Redlight HD, SCT HD, SCT HQ, Hustler HD, Redlight Premium, Private TV, Pink' o TV, Exotica TV, SCT4-7, Dorcel TV (TeleItalia, Boy & Boy, Prive, Platinum) All from 13E Hotbird
French Lover TV (XXX) 13E
FYI:
23.09.2015
Astra 1L, 19.2°E
'Ciné FX' and 'Polar' have started on 11538V (Europe beam), MPEG-4/Viaccess 3.0, SR 22000, FEC 5/6.
Astra 1M, 19.2°E
'Disney Channel France' has left 11817V.
HD version of 'Nickelodeon France' has started on 11817V (wide beam), DVB-S2/QPSK/MPEG-4/HD/Mediaguard 2/Nagravision 3/Via 3.0/4.0, SR 29700, FEC 5/6.
Astra 1N, 19.2°E
'Disney Channel France' has left 12640V.
HD version of 'Game One' has started on 12640V (Europe beam), DVB-S2/8PSK/MPEG-4/HD/Mediaguard 2/Nagravision 3/Via 3.0/4.0, SR 22000, FEC 2/3. (puteez, Tigekala, 23:56 CET)
'Disney Channel France' has left 12670V. (Sat-Digest, 23:51 CET)
HD version of 'Nickelodeon Junior France' has started on 12670V (Europe beam), DVB-S2/8PSK/MPEG-4/HD/Mediaguard 2/Nagravision 3/Via 3.0/4.0, SR 22000, FEC 2/3.
'Ciné FX', 'Dorcel TV' and 'Polar' have left 12285V.