SKY UK Package Not working

[suma]

We'll check

[rubarb007]

Mine down too.

Any updates ?

[Jogi]

I also notice several artefacts resulting from to late CWs (response time greater ~600ms):
2012/12/02 13:08:26 573BD0 c dvbapi: New program number: 0F1A (0960:0F1A unknown) [pmt_list_management 3]
2012/12/02 13:08:26 573BD0 c dvbapi: Start descrambling PID #2 (CAID: 0963) 1
2012/12/02 13:08:26 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:40F5): found (151 ms) by sky-uk - Living HD
2012/12/02 13:08:33 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:9AAF): found (526 ms) by sky-uk - Living HD
2012/12/02 13:08:42 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:935D): found (541 ms) by sky-uk - Living HD
2012/12/02 13:08:50 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:0E00): found (576 ms) by sky-uk - Living HD
2012/12/02 13:08:58 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:CB35): found (573 ms) by sky-uk - Living HD
2012/12/02 13:09:06 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:17EF): found (569 ms) by sky-uk - Living HD
2012/12/02 13:09:14 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:2A30): found (657 ms) by sky-uk - Living HD
2012/12/02 13:09:22 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:A659): found (657 ms) by sky-uk - Living HD
2012/12/02 13:09:29 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:56FF): found (525 ms) by sky-uk - Living HD
2012/12/02 13:09:38 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:D582): found (553 ms) by sky-uk - Living HD
2012/12/02 13:09:46 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:EF7B): found (724 ms) by sky-uk - Living HD
2012/12/02 13:09:54 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:FCBE): found (563 ms) by sky-uk - Living HD
2012/12/02 13:10:02 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:5E5C): found (635 ms) by sky-uk - Living HD
2012/12/02 13:10:10 573BD0 c dvbapi (0963&000000/0000/0F1A/7D:54FE): found (649 ms) by sky-uk - Living HD

2012/12/02 13:12:05 573BD0 c dvbapi: Start descrambling PID #2 (CAID: 0963) 1
2012/12/02 13:12:05 573BD0 c dvbapi (0963&000000/0000/0F15/7D:9C3B): found (146 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:10 573BD0 c dvbapi (0963&000000/0000/0F15/7D:FC2F): found (666 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:18 573BD0 c dvbapi (0963&000000/0000/0F15/7D:16B3): found (566 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:26 573BD0 c dvbapi (0963&000000/0000/0F15/7D:5005): found (605 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:34 573BD0 c dvbapi (0963&000000/0000/0F15/7D:C113): found (582 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:42 573BD0 c dvbapi (0963&000000/0000/0F15/7D:841F): found (570 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:50 573BD0 c dvbapi (0963&000000/0000/0F15/7D:84C5): found (582 ms) by sky-uk - Sky 1 HD
2012/12/02 13:12:58 573BD0 c dvbapi (0963&000000/0000/0F15/7D:2351): found (556 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:06 573BD0 c dvbapi (0963&000000/0000/0F15/7D:5B32): found (578 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:14 573BD0 c dvbapi (0963&000000/0000/0F15/7D:8A06): found (593 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:22 573BD0 c dvbapi (0963&000000/0000/0F15/7D:5D0C): found (535 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:30 573BD0 c dvbapi (0963&000000/0000/0F15/7D:BC75): found (566 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:37 573BD0 c dvbapi (0963&000000/0000/0F15/7D:9FB5): found (499 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:45 573BD0 c dvbapi (0963&000000/0000/0F15/7D:3994): found (505 ms) by sky-uk - Sky 1 HD
2012/12/02 13:13:54 573BD0 c dvbapi (0963&000000/0000/0F15/7D:D9DE): found (565 ms) by sky-uk - Sky 1 HD
2012/12/02 13:14:02 573BD0 c dvbapi (0963&000000/0000/0F15/7D:5CB9): found (609 ms) by sky-uk - Sky 1 HD
2012/12/02 13:14:09 573BD0 c dvbapi (0963&000000/0000/0F15/7D:D0BB): found (455 ms) by sky-uk - Sky 1 HD

looks like not all channels are affected, no problems for example:
2012/12/02 13:17:02 573BD0 c dvbapi: Start descrambling PID #2 (CAID: 0963) 1
2012/12/02 13:17:02 573BD0 c dvbapi (0963&000000/0000/0EF9/67:9D91): found (33 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:04 573BD0 c dvbapi (0963&000000/0000/0EF9/67:7543): found (109 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:12 573BD0 c dvbapi (0963&000000/0000/0EF9/67:8E58): found (229 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:20 573BD0 c dvbapi (0963&000000/0000/0EF9/67:F506): found (309 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:28 573BD0 c dvbapi (0963&000000/0000/0EF9/67:4526): found (118 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:36 573BD0 c dvbapi (0963&000000/0000/0EF9/67:B9BD): found (105 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:44 573BD0 c dvbapi (0963&000000/0000/0EF9/67:000D): found (154 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:17:52 573BD0 c dvbapi (0963&000000/0000/0EF9/67:128B): found (248 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:18:00 573BD0 c dvbapi (0963&000000/0000/0EF9/67:A4EE): found (136 ms) by sky-uk - SkyShowcase HD
2012/12/02 13:18:08 573BD0 c dvbapi (0963&000000/0000/0EF9/67:A3D6): found (111 ms) by sky-uk - SkyShowcase HD
and again Sky 1 HD:
2012/12/02 13:19:24 573BD0 c dvbapi: Start descrambling PID #2 (CAID: 0963) 1
2012/12/02 13:19:24 573BD0 c dvbapi (0963&000000/0000/0F15/7D:77E0): found (247 ms) by sky-uk - Sky 1 HD
2012/12/02 13:19:29 573BD0 c dvbapi (0963&000000/0000/0F15/7D:0BF8): found (524 ms) by sky-uk - Sky 1 HD
2012/12/02 13:19:38 573BD0 c dvbapi (0963&000000/0000/0F15/7D:76CD): found (650 ms) by sky-uk - Sky 1 HD
2012/12/02 13:19:46 573BD0 c dvbapi (0963&000000/0000/0F15/7D:7E3F): found (609 ms) by sky-uk - Sky 1 HD
as you see from 2012/12/02 13:17:02 573BD0 c dvbapi (0963&000000/0000/0EF9/67:9D91): found (33 ms) by sky-uk - SkyShowcase HD I have a fast connection to server 3

[TechGuy]

Jogi, thanks for detailed logs. We are working on this right now.

[salman80]

Jogi, thanks for detailed logs. We are working on this right now.

My connection is down since this morning as well

[Jogi]

freezing problem seems to be solved now, many thanks
response time seems a little bid higher than before, but hightest values are 400-430ms what is at least absolutly fine, no artefacts any more

[moosic]

I'm having problems too, but it seems to have got slightly better in the last twenty minutes.

HD channels still keep freezing intermittenly.

This package was working perfectly fine over a month ago for a long period of time. Also what happened to the Dave HD channel?

I hope this can be sorted out.

[suma]

what happened to the Dave HD channel?

We'll check

[moosic]

Hi Suma,

I have been with you now for over two years, normally i only seem to have one or two problems throughout a year. Have you changed something in this package as it doesn't seem that stable as it was over a month ago.

To be honest, i have not had a problem for maybe six months + until the last few weeks.

[suma]

Look at the posts and the reasons for freezing BEFORE you first post as of today.

Jogi
« : 03 December 2012, 02:46:41 »
freezing problem seems to be solved now, many thanks
response time seems a little bid higher than before, but hightest values are 400-430ms what is at least absolutly fine, no artefacts any more

Today is December 22, and no other posts except of yours. No problem on any server. Check your internet connection. I think, the reason for your freezes is internet.

[TechGuy]

Hi Suma,

I have been with you now for over two years, normally i only seem to have one or two problems throughout a year. Have you changed something in this package as it doesn't seem that stable as it was over a month ago.

To be honest, i have not had a problem for maybe six months + until the last few weeks.

Please tell me - do you have freezes on all channels  or only on Dave HD channel?

[Jogi]

I had no time during the week to watch TV but I also noticed some freezers on several channels this morning and Dave HD still unavailable (timeouts), but at least it seems to be solved since ~3pm (cet) for most (all) channels. Watched 8Miles (Modern Greatest HD) and The Help (DramaRomance HD) right now: not any interruption at all.
Response times are still a little bid higher (around 100ms) than "before the great interruption 2 or 3 weeks ago" *g* but as long as its not freezing (answers faster than 600-650ms while server ping shows response times of ~58ms for me at the moment) there is no need to complain from my site :-))

[xtruex]

I'm having problems too, but it seems to have got slightly better in the last twenty minutes.

HD channels still keep freezing intermittenly.

This package was working perfectly fine over a month ago for a long period of time. Also what happened to the Dave HD channel?

I hope this can be sorted out.

Tomorrow, Dave's HD channel will work

[suma]

I'm having problems too, but it seems to have got slightly better in the last twenty minutes.

HD channels still keep freezing intermittenly.

This package was working perfectly fine over a month ago for a long period of time. Also what happened to the Dave HD channel?

I hope this can be sorted out.

Hi, I think, you must post at Protek receiver topics (http://www.cardsharing.cc/index.php?board=59.0), as this is not the problem of server that you have freezes, but the problem of your receiver or internet connection. Also, I think that you need to look for a newer firmware as the one installed in your receiver seems old enough.