picture gets stuck

[suma]

Taken now from ESPN hd during small glitches. As you can see updates are a little late sometimes. But it is not bad today. Only small glitches...

What is SID of the channel you are watching?

[6om6a]

Sid 0f01
I am not trying to hook anyone. Last few weeks sky UK has this problem from time to time. It was working perfectly for quite some time. I am just trying to bring it to your attention. If you prefer to communicate via PM, I don't mind. Just let me know.

[6om6a]

How do I get this response time? I don't seem to find it in the log....

Taken now from ESPN hd during small glitches. As you can see updates are a little late sometimes. But it is not bad today. Only small glitches...

I asked you and I don't see what is response time
like in this log:
12:52:10.531 - newcamd525:xxxxxxx:xxxxx:  DW received  for 1141 ms

[suma]

Typically, it is written after successful response from the server

[mg0] <- CW from newcamd server2:XXXXX (152ms)
[mg0] 152 msec -- Sat May 11 19:54:02 2013
system: NDS
caid: 0x0963
pid: 0x0524
prov: 000000
cw0:0 91 AE 14 53 9A 93 65 92
cw1:0 E3 04 AA 91 63 42 8F 34

[mg0] -> ECM to newcamd server2:XXXXX
Client -> Server: -- Sat May 11 19:54:09 2013
----------------------------------------------------
000: 81 70 6d 00 00 01 0e c4 0b 86 c1 ff ff 00 81 11  .pm.............
010: 20 01 00 00 d6 5a 7e 0a c8 fe 08 39 73 80 02 95   ....Z.....9s...
020: 91 1d 90 4c c0 04 d2 ab 29 de cb 53 64 de 00 fa  ...L....)..Sd...
030: a3 7a 8c 3e c1 d0 b7 6a 89 32 e5 cf 79 c4 20 21  .z.>...j.2..y. !
040: d1 f3 a2 61 f7 6d c6 04 a8 12 0c 24 55 91 aa 22  ...a.m.....$U.."
050: f9 10 77 01 d9 08 29 f7 2a 4f b4 c4 30 54 dc a6  ..w...).*O..0T..
060: a4 2d 5f e4 e8 95 21 fd d6 c2 d4 11 9c 61 a7 cd  .-_...!......a..

Client <- Server: -- Sat May 11 19:54:10 2013
----------------------------------------------------
000: 80 10 10 00 00 00 00 00 00 00 00 72 8f f4 f5 02  ...........r....
010: 29 9f ca                                          )..

[mg0] <- CW from newcamd server2:XXXXX (142ms)
[mg0] 142 msec -- Sat May 11 19:54:10 2013
system: NDS
caid: 0x0963
pid: 0x0524
prov: 000000
cw0:0 91 AE 14 53 9A 93 65 92
cw1:0 72 8F F4 F5 02 29 9F CA

[6om6a]

CSC does not provide such info but you can figure it out from the timestamps in the log I guess.
I am not a big specialist in this log and asked your assistance to interpret it.

[6om6a]

F1 HD is spotless today and so Sports 1 HD! I am wondering if anything was done to improve the situation. If so thank you very much! Otherwise it is a lucky day only :-)

[suma]

We checked Sky Sports 1 HD - found no problems
We don't see Sky Sports F1 HD, unfortunately, and cannot check

[6om6a]

Suma,

I did not complaint in my previous message :-) I am saying that yesterday I did not have any issues with Sky UK! I did not have any problem at all!
And I was wondering if anything was done to improve the situation? If you guys finally found and understood what the problem was than it is very good news! Otherwise it may happen again.

[suma]

No, yesterday, nobody did nothing.

[6om6a]

Hmmm... I did not do anything on my side neither but it is rock solid second day already! Not a single glitch!
That is shame that nobody can take credit for that .... I hope it is going to stay like that for a long time.

[6om6a]

The problem is back  after almost flawless service during two weeks!
I cannot say it is unwatchable, but yesterday and today I had few hiccups already. The DCW updates are coming late sometimes and then picture freezes or falls apart until next update. I already changed server as was suggested to the one that is closer to me (20ms ping reply time instead of 50ms with the old server) But it does not make any difference.
Any idea what is going on? 

[suma]

List the channels which are freezing for you, we'll check, and specify server No. For future, if any channel is freezing- name it (describing frequency, etc and showing log-file). Or shall we check ALL channels in the package one by one?

[suma]

Any idea what is going on?

Can anyone else confirm freezes on SkyUK?

[6om6a]

Suma,

The problem is not permanent. And it is very tricky to catch.... For instance I did not have any hiccups since I wrote my last message. What should I pay attention on when this happens? I already provided the logs but I never heard back from you regarding the analysis of these logs. Can it be due to some intermittent traffic contentions on the path between me and server? Whenever I check the ping it looks good, but may be sometimes there are some spikes that come and go from time to time?

[suma]

From your previous log dated May 11, 2013, i don't see any problem. There is nothing to analyze. I ask you to provide log when you have problem. Today, you have not provided any log. What shall i analyze?
Moreover, there is no other posts except of yours. I asked other users to confirm if the problem exists. Nothing. Silence.
I think, you have local problems (either internet provider, or internet connection in some intermediate points (again, ask your provider), or DVB card installed inside PC or via USB, or whatever)

[Jogi]

Can anyone else confirm freezes on SkyUK?

I watched Sky UK on sunday for several hours, different SD and HD channels: no problem, works fine