Rules violation but paid on time!

[brano03]

Hello, my subscription of my account (brano03) should end on 14.1. (today) so I have already prolonged my subscription to next 3 months on yesterday (13.1.) so it was on time and should be ok. Today I have received warning for violation and it is not working, you have banned me. But I did everything on time and I have never done something against the rules. Please solve my problem. Thanks!

[suma]

What type of warning message have you received?

[brano03]

Attention!

Your IP has been temporarily disabled due to server rules violation. You are requested to eliminate a cause of the ban very urgently, otherwise your account can be blocked by the Moderator and you will be subject to penalty.

IP address: xx.xx.xx.xx
Server: serv1
Account: brano03
Start of disability: 2013-01-15 00:50:00 CET (Central European Time)
End of disability: 2013-01-15 02:50:00 CET (Central European Time)
Reason:
Connection to the server without valid subscription:  1) one or more subscriptions are over; 2) one or more subscriptions have not started yet (untimely connection with your subscription which is not active yet, connection earlier than 6:00 AM (Moscow time) of the date specified in the billing; 3) untimely connection to a new server (<60 minutes since the server has been changed in the billing); 4) connection to the old server XXX after it has been changed to a new server YYY; 5) connection using wrong protocol (protocol has been changed in the billing, however, the changes have not been taken effect yet. Nearest 6:00 AM (Moscow time) has not come yet.


I dont get it, today I received second warning, still isnt working.. Whats the problem? Thanks

[suma]

You are requested to provide the following information:

Re: Your previous subscription:
Port No.
Server No.
Protocol

Re: Your new (prolonged) subscription:
Port No.
Server No.
Protocol

[brano03]

Hi, it is the same package, just prolonged (SKYLINK cz&sk)..
 
Host (IP adress) - serv1
Username - xxxxxxxx
Password - xxxxxxx
DES Key = 01 02 03 04 05 06 07 08 09 10 11 12 13 14

I am connected to two ports, XXX30 (dont know exactly) and XXX32.. But I noticed that you changed ports and there is only one port XXX32, can be problem there? Should i disconnect from the second port?
Probably you have changed the settings

[suma]

Before prolongation of the package, you had to be sure that everything was the same in the billing, without changes. You know that SkyLink, CS Link make some modification with cards and that was a probable reason of your ban.
Now, delete the port which is not required, and leave only the one used for your subscription. Restart emulator and wait until your ban is finished and continue watching!

[racik]

I also got info that my IP is banned but i have got two mesages see below that my subscription ended 14.1 an the second one that my subscription will end on 21.1.2013. And according yo my account subscription is valid till 21.1.2013.
What can I do? I sent message to alex3 with no repsonse.
I am disappointed and confused with this service.

 (No subject)
« Sent to: alex3 on: 14 January 2013, 11:59:14 » Reply
Quote
Delete



Hello, I am not sure weather I contact correct person. But here is my problem:
You have sent me two notifications
- first one , that you have disabeled my IP as my subscribtion ended on 14.1.
- second one that my subscription ends on 21.1.2013
see the notifications below

According to my account I have valid subscription till 21.1.2013.
Could you explain the situation? Probably it is mistake in your system and you have to correct it and provide me access to your service.

Awaiting your reply.

Racik

Attention!

Your IP has been temporarily disabled due to server rules violation. You are requested to eliminate a cause of the ban very urgently, otherwise your account can be blocked by the Moderator and you will be subject to penalty.

IP address: 212.5.203.147
Server: serv1
Account: racik
Start of disability: 2013-01-14 03:10:00 CET (Central European Time) End of disability: 2013-01-14 05:10:00 CET (Central European Time)
Reason:
Connection to the server without valid subscription:  1) one or more subscriptions are over; 2) one or more subscriptions have not started yet (untimely connection with your subscription which is not active yet, connection earlier than 6:00 AM (Moscow time) of the date specified in the billing; 3) untimely connection to a new server (<60 minutes since the server has been changed in the billing); 4) connection to the old server XXX after it has been changed to a new server YYY; 5) connection using wrong protocol (protocol has been changed in the billing, however, the changes have not been taken effect yet. Nearest 6:00 AM (Moscow time) has not come yet.

For more details of violation description and advices on how to eliminate problem, please read here: http://www.cardsharing.cc/index.php?topic=28490.new

administration of cardsharing.cc

p.s. Please note that this is a system generated email. Please do not reply to this email.




Hello, racik!
Please be noted that your subscription will end at 2013-01-21.
To avoid service suspension, you are required to extend your subscription at http://cardsharingserver.com, or disconnect from our server.
Thank you for using our service.
With best regards, cardsharing.cc administration

[suma]

Hi,
From your message, it is not clear - which subscription do you have?
If SkyLink, please read above messages. We are not magiciand to just guess which subscription do you have.
From the forum, you had to notice that the most of replies are written by SUMA, so - why are you addressing alex3?
Moreover, in your profile, it is stated that
Date of registration: January 14, 2013, 14:03:31
So, when did you purchase your subscription? And which sibscription it was?
Moreover, if you registered on the forum only yesterday, how it is possible that you are disappointed with our service to the moment? Have you tested it? Did you ever read the forum? Or you just registered in the billing, purchased something without reading news, etc. (even a word!) and now you are expressing your disappointment?
Not toooo early? What do you think?


Regards

[lkozer]

where i show my message and login information? in account nothing show, before buy i have wrong mail...

[suma]

where i show my message and login information? in account nothing show, before buy i have wrong mail...

This is YOUR problem. When registering on the forum and in the billing, you were requested to provide your real address.

[lkozer]

check PM,

server not send packets back, any bug somewhere

[brano03]

Before prolongation of the package, you had to be sure that everything was the same in the billing, without changes. You know that SkyLink, CS Link make some modification with cards and that was a probable reason of your ban.
Now, delete the port which is not required, and leave only the one used for your subscription. Restart emulator and wait until your ban is finished and continue watching!

thank you for your assistance, i will try it out and then I'll let u know
edit: removed the port, finally working! thank you, hope i will have no problem in future :-)

[suma]

check PM,

server not send packets back, any bug somewhere

Complete your signature please. I am not going to ask you what equipment is used for sharing each time. Follow our rules, and you will receive timely assistance.

http://www.cardsharing.cc/index.php?topic=19065.0