Hi,
We checked Prima Family in SkyLink, it is working OK without any freezes and stops.
I think, the trouble is in the firmware of your receiver.
Log of the receiver does not have. Ferguson Ariva 102E HD, protokol mgcamd.
For your information: 1. mgcamd is not protocol, it is emulator
2. Ariva HD receivers (200 model) are blacklisted on our server because they do not work correctly with the server. We don't know what is inside the receiver. Frequent reconnections etc. are causing multiple bans. As a result, user can ba banned forever without any compensation.
Please change your receiver ASAP because it is not compatible with the server. You see - nobody else but only you are talking about Prima Family channel. Or, find other server, because nobody will compensate you if you get banned.
Regards