Hi,
First of all, we do not ban, it's the server which is set up automatically and it bans for any violation.
As you probably read on the forum, there are 2 protocols used for CS: camd3 and newcamd, and 2 emulators are recommended - camd3 and mgcamd respectively.
If your image supports installation of mgcamd 1.35 - download and install it. If not, install it manually. There must be any option of installing the 3rd party emulators. If no, try to find other image supporting mgcamd. As soon as you install mgcamd 1.35, you need to download all our config files (mg_cfg, ignore, priority lists), add them to the corresponding folder of your receiver (keys or something like this) and use them. Typically, no problem occur even when people are using DM500, DM800 clones or similar.
I have no idea what else and how to explain you. Probably, it depends on the image used in your receiver. If you fail with CS on our server, then change image and try again. To blame server each time when you fail with setup is nonsense. First of all, learn your firmware and learn how to set it up properly. We are not a sharing university and provide only initial steps HOW TO. For deeper knowledge, you need to visit other specialised forums Re: Dreambox (for example).
As for newbies, everybody not only they will be banned by the server. Please remember this. For trial period, there is a 3-day test available in the billing. It's cost is 1USD. Yes, it is paid. But you will loose more money if you buy a full subscription and will not be able to set up your receiver.
As for refunds: you will be refunded to your balance, not to your credit card or whatever means were used. Please remember this as well. It means that you will be able to purchase any other subscription within our billing. Failure to set up your receiver cannot serve the ground for refund.
If you used other CS servers before, you have to know that each server has its own rules. Before bying any subscription, you need to thoroughly study the server rules (i.e. read the forum).
regards