There is no problem with Platforma HD on our server. Use ignore and priority lists and check your settings again and again. Your receiver is of unknown model, maybe you will address support service of your receiver. Before buying any package, it is recommended to take a test. Now, you are crying that there is a problem. To avoid problems, take test and set up all your equipment. 3 days are given for this purpose.
One more advice- change server No. through the billing. There are 3 servers available, select the other one of the 3 servers.
regards