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CardSharing Server ENG => Billing - Payment system => Тема начата: riggerman от 11 Декабря 2016, 03:14:47
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Can I have moderators email as my balance is negative and says securepays has not payed you. I need details to try and cancel at bank as been debited from my account
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I also have a similar problem. I transferred $40 back on 3rd October which was debited from my Visa card. My subscription was renewed up to February 2017. My balance has changed since yesterday from $2 to -$38 and now my subscription is suspended. I received an email saying the payment to secure pays has been cancelled and refunded. This payment was processed over 2 months ago and I have not been refunded any payment. Can moderator please clarify what is going on as I should not have to pay a further $40 to have my balance in positive and have my subscription reactiveated. Is there some kind of scam going on here??
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Can I have moderators email as my balance is negative and says securepays has not payed you. I need details to try and cancel at bank as been debited from my account
https://www.cardsharing.cc/index.php?topic=11620.0
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I also have a similar problem. I transferred $40 back on 3rd October which was debited from my Visa card. My subscription was renewed up to February 2017. My balance has changed since yesterday from $2 to -$38 and now my subscription is suspended. I received an email saying the payment to secure pays has been cancelled and refunded. This payment was processed over 2 months ago and I have not been refunded any payment. Can moderator please clarify what is going on as I should not have to pay a further $40 to have my balance in positive and have my subscription reactiveated. Is there some kind of scam going on here??
https://www.cardsharing.cc/index.php?topic=11620.0
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Hello,
since yesterday my account balance is loaded with-27.16 USD negatively. In the 10/25/2016 5:34:51 AM I have charged by visas 30.00 USD. In the 10/27/2016 the amount of my account was debited a sum to an account to me by VISAS COOPER DIGITALLY LLC. In in consideration of many discomfort here with your service, I will take of it stood off and there will be no more other cooperation. I will arrange about visas which I get back my money because of deception. They offer this service, then it is not the problem of the customers which comes the payment with you. Till present with other suppliers I did not have such difficulties and I advise everybody to consider it to myself 3 times and to search for itself a more serious supplier.
Hallo,
seit gestern ist mein Kontostand mit -27.16 USD negativ belastet. Am 25.10.2016 05:34:51 habe ich per Visa 30,00 USD aufgeladen. Am 27.10.2016 wurde mir von VISA COOPER DIGITAL LLC der Betrag von meinen Konto abgebucht. In anbetracht der vielen Beschwerden hier bei Ihren Service, werde ich davon abstand nehmen und es wird keine weitere Zusammenarbeit mehr geben. Ich werde veranlassen über Visa, das ich mein Geld wegen Betrugs zurück erhalte. Sie bieten diesen Service an, dann ist es nicht das Problem der Kunden, das die Bezahlung bei Ihnen ankommt. Mit anderen Anbietern hatte ich bis jetzt nicht solche Schwierigkeiten und ich rate jeden, sich es 3 mal zu überlegen und sich einen Seriöseren Anbieter zu suchen.
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same problem since 11.12.2016
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All the users had to receive a letter of notification from Moderator with detailed description of this problem. Why are you asking here if you all received a message from the server? Check your e-mail and read it. You will find the steps what to do next. If you registered on the forum using not valid e-mail address, shame on you...
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All the users had to receive a letter of notification from Moderator with detailed description of this problem. Why are you asking here if you all received a message from the server? Check your e-mail and read it. You will find the steps what to do next. If you registered on the forum using not valid e-mail address, shame on you...
Yes we all received email that we should contact our bank and blah blah, this is problem by YOUR half, you have selected the payment service to use and YOU did not receive payment from them, it's unacceptable that you suspend users accounts for reasons that are not in anyway users fault but only between you and your payment provider. Only natural end result from this behavement is that no one that address this issue is in no way going to use this service anymore, there are lot of similar services and people will move there. You are the only one losing here, and only way to save this sitsuation is to take the loses on yourself and immediately refund the deposits. Until that happens i'm sure no one is going to deposit a dime to this service.
Also the hostile reply above does not encourage to continue your services. Have you ever heard saying customer is allways right?
Regards, pissed (ex)customer
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same problem since 10.12.2016 (-30,00 USD)
jkmusicM
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This is the second year this has happened to me. Last years excuse was that "the payment company (Freekassa) was bankrupt", now another company (SecurePays) has "requested a refund". I have checked with my bank and no refund has been, or can be, requested for the payment I made made two months ago.
Can I suggest that SecurePays has stolen YOUR money and you should contact them for an explanation. It would help if you used a reputable company for payment.
I have used your service for many years but will not pay twice every year!
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Yes we all are very aware that the service is indeed illegal. But as illegal service provider you think that you can only take the toppings of an cake and the customer takes the risk not you at all?, in real world it dont work like that.
If you can do even simple mathematics you'll see that its much cheaper for you to take this in your own losses. eg refund 30$ and keep customer for several years, or steal the cash that customer has allready deposited and lose that customer forever. It's just bad business to drop all shit to customer end not take own responsibility at all, it really does not matter if the service is legal or not.
I only have suggested this servive for over 10 users and i'm certain that no one of them is going to keep using this service anymore, so just there is several hundred of $$$ lost, just for you being irrogant. I dont know how many users face this issue but it seems many.
And i got the noticement last night so "week ago" is just plain bullshit.
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I understand what you say, however as I mentioned I made the payment two months ago, surely the money was already in your account, I find it hard to believe that you would use a transaction service which takes months to get money to you. If this is the case, how did SecurePays get the money from your account?
Whatever the reason, I do not want to risk paying for an entire year again and will go month by month, but I can't do that at the moment as my account is at -$94.91. Surely you can cancel the subscription and return the balance to $0 so I can start monthly payment?
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I understand what you say, however as I mentioned I made the payment two months ago, surely the money was already in your account, I find it hard to believe that you would use a transaction service which takes months to get money to you. If this is the case, how did SecurePays get the money from your account?
Whatever the reason, I do not want to risk paying for an entire year again and will go month by month, but I can't do that at the moment as my account is at -$94.91. Surely you can cancel the subscription and return the balance to $0 so I can start monthly payment?
So you are just taking volunteerly 100$ hit and give them more money, you seriously need to grow some balls. Just forget this service and find another one.
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Sorry, I didn't realise this was an insults forum. What I do with my money is my business. I can of course apply for a refund through my card company, and may well do so. The service cardsharing provide is of good quality and I can mitigate the risk by limiting what I pay on any single transation.
Or maybe it's difficult for one with such limited intellect to understand this?
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This have happened you allready twice and you are arguing with me about intelligence ;D
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Hi, may I ask, when will be removed bans on accounts banned due to "negative ballance"? I have "solved" negative balance and the account is still banned, couple hours I send e-mail asking to remove ban to moderator@cardsharing.cc.
I can understand, that can happen, but what I cannot understand is, why that ban is still there. Thank for solving the problem.
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Hi, may I ask, when will be removed bans on accounts banned due to "negative ballance"? I have "solved" negative balance and the account is still banned, couple hours I send e-mail asking to remove ban to moderator@cardsharing.cc.
I can understand, that can happen, but what I cannot understand is, why that ban is still there. Thank for solving the problem.
Hi, I think that you just charged your account to make it with positive balance. Have you bought any subscription using your positive balance now?
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I have transfered funds to account with "negative ballance" from other account and sent at 11:37 (CET) mal to moderator@cardsharing.cc to remove ban. That account is still banned (from early morning) and the service is payed to 28.01.2017. Why should I buy new "service"?
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I have negative balance too, why?. I have subscription VIP all active to 14.12. a put money to account now and i have 2,40 on account, why?
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Yes we all are very aware that the service is indeed illegal. But as illegal service provider you think that you can only take the toppings of an cake and the customer takes the risk not you at all?, in real world it dont work like that.
If you can do even simple mathematics you'll see that its much cheaper for you to take this in your own losses. eg refund 30$ and keep customer for several years, or steal the cash that customer has allready deposited and lose that customer forever. It's just bad business to drop all shit to customer end not take own responsibility at all, it really does not matter if the service is legal or not.
I only have suggested this servive for over 10 users and i'm certain that no one of them is going to keep using this service anymore, so just there is several hundred of $$$ lost, just for you being irrogant. I dont know how many users face this issue but it seems many.
And i got the noticement last night so "week ago" is just plain bullshit.
Please don't think that we have all your money to our pocket (or purse) once you paid for your subscription. We are dependent on the payment systems we use and withdrawal of money is also a problem for Moderator, cause amounts are not small. The fact that your balance is "charged" does not mean that we've got your money immediately.
Example my case:
10.12.2016 -25.00 USD -22.92 USD 2.08 USD SecurePays SecurePays order #XXXXXX - refund, ref #XXXX
14.11.2016 -34.92 USD 2.08 USD 37.00 USD Internal Renewing up to 2017-04-01, VIP ALL !!
14.11.2016 30.00 USD 37.00 USD 7.00 USD InterKassa Invoice #XXXXXXX
01.10.2016 -18.00 USD 7.00 USD 25.00 USD Internal From 2016-10-01 to 2016-12-01, VIP ALL !!
01.10.2016 25.00 USD 25.00 USD 0.00 USD SecurePays SecurePays order #xxxxxx
As you can see the the order that i payed securepay with has ended 1.12 an then i have depositted via interkassa and renewed until to 1.4
but because of securepay "refund" my balance is negative and you suspended account. So 35$ order wont work because 25$ refund (that the order had allready ended) thats rediculous. You cant seriously claim that it takes 2,5 months you to receive payments from these companies...
If someone still after all this wants to use this service i suggest that just pay month at time, and after that register new account everytime so this dont happen.
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I have transfered funds to account with "negative ballance" from other account ... Why should I buy new "service"?
Why do you think that I can see through the walls? Where did it stated that you have transferred funds from other account? Did you tell this before? Hm
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https://www.cardsharing.cc/index.php?topic=34571.0
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I have transfered funds to account with "negative ballance" from other account ... Why should I buy new "service"?
Why do you think that I can see through the walls? Where did it stated that you have transferred funds from other account? Did you tell this before? Hm
I realy dont want to argue or anything ... I refilled negative ballance of that account 6 hours ago and asked by email sent at the same time to moderator@cardsharing.cc to remove ban from that account. Nobody answered to email and account was still banned, so I write here. I am not sure, if I can write the name of the account here, but everything I stated in e-mail. I use this service many years and get many friends to do so. I am just trying to REMOVE BAN, what you can do in couple minutes ... so I realy dont understand, why it was not unbanned in 6 hours after e-mailing.
The name of blocked account is msand2016 (if it breake rules to put it here, please remove it).
Thank you for fast removing the ban. People using it are calling me often.
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@rasto1975: only the moderator is able to remove the ban who is not in front of the computer 24/7 so we have to wait :(
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So, we have to wait until sometime between now and 18th Dec for our money to 'maybe' be refunded due to a problem that isn't our fault and yet you have suspended accounts immediately until further payment.
Can't say I'm too happy with this... You'll get payment if and when I get my money back, not before. Until such time as I receive a refund, I have paid for a service which isn't being provided. :(
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Well payment will be refunded by SecurePays and actually if you check your transactions history you will see when they refunded this. For myself I already see the last transaction with the word "refund" and a reference ID so I expect this to be back on my card in a few days.
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Please check my banned account. I have transferred money twice now and want my booked programmes!!!! IMMEDIATELY!
Date Amount New balance Previous balance Crediting method Additional information
11.12.2016 19:28:17 -1.00 USD 0.83 USD 1.83 USD Internal Renewing up to 2017-02-09, HD Plus (Deutschland) 19E
11.12.2016 19:27:12 -6.00 USD 1.83 USD 7.83 USD Internal Renewing up to 2017-02-09, Sky Deutschland HD 19E
11.12.2016 19:24:55 28.00 USD 7.83 USD -20.17 USD InterKassa Invoice #63404327
10.12.2016 19:30:51 -22.00 USD -20.17 USD 1.83 USD SecurePays SecurePays order #65707850 - refund, ref #68994354
09.10.2016 17:47:43 -17.64 USD 1.83 USD 19.47 USD Internal From 2016-10-09 to 2017-01-09, Sky Deutschland HD 19E
09.10.2016 17:47:42 -2.94 USD 19.47 USD 22.41 USD Internal From 2016-10-09 to 2017-01-09, HD Plus (Deutschland) 19E
09.10.2016 17:45:51 22.00 USD 22.41 USD 0.41 USD SecurePays SecurePays order #68994354
heiksche
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@heiksche: Make sure your subscription is active now and that your balance shows positive. Turn off your receiver for 1 hours the system usually removes the block shortly.
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@heiksche: Make sure your subscription is active now and that your balance shows positive. Turn off your receiver for 1 hours the system usually removes the block shortly.
My balance is positive:
Login: heiksche
Balance: 0.83$
[deposit]
[Transfer money]
How can I check that my subscription is active? The programmes are booked till February.
Start date is 9.10.16 and End date is 8.2.17!
I turn off the receiver now... and wait one hour. We´ll see...
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@heiksche: under "My subscription" you should see your package and if you click on "Blacklisted IP check" it will show you if your IP is still blocked or you can turn back the receiver.
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@heiksche: under "My subscription" you should see your package and if you click on "Blacklisted IP check" it will show you if your IP is still blocked or you can turn back the receiver.
Yes thank you! I have checked it and there is written that my IP is not blocked.... but I still have no programmes!!!
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@heiksche: and under my subscription you see your package with the expiration date? If yes and it still doesn't work then you have to contact the moderator.
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@heiksche: and under my subscription you see your package with the expiration date? If yes and it still doesn't work then you have to contact the moderator.
Yes... under 'my subscription`I can see my package with expiration date 8.2.17
So how can I contact the moderator? Doesn´t he read this????
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https://www.cardsharing.cc/index.php?topic=11621.0
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you can see administrator ban when u click "connection history" ... that ban should be removed and thats what I am asking whole day ... and dont understand, why the ban is still there. Now I am really afraid of opening new account when not sure of "correct" behavior. I refilled negative balance and sent two mails asking to remove account ban, no answer or any response to the mails, account is still blocked.
I understand, that moderator is not online 24/7. But Suma is the moderator and all problems in past I was solving with him, always very correctly. Now he is chating here on the forum and answering questions, but I see no response to mails or any notification, how to make account usable again ... what to do. Why he does not remove administrator bans from accounts, which are balanced? I understand it takes some time, but correct way is to let us know.
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@rasto1975: make sure you have an active package and turn off the receiver for about 1 hour and always check "Blacklisted IP check". Only power on the receiver if you see your IP is not blocked anymore. Suma is the moderator of the forum but not the administrator of the servers.
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https://www.cardsharing.cc/index.php?topic=11621.0
Thank you very much for your help. :)
I have sent an email to the moderator!!! Hopefully I will get soon an answer, otherwise there are also other possibilties
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Anyone got reply from "moderator"¿
Over 24h since sent mail and nothing.
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My balance is positive now, subscription active but still getting blocked. I also sent him an email no response yet. I guess he get like 200 emails every day because of the payment problem :(
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Anyone got reply from "moderator"¿
Over 24h since sent mail and nothing.
Yesterday I sent an email to the moderator. No resonse till now and I´m still blocked although I have positive account balance and my subscription is valid till February.
I shut down the receiver the whole night, nothing happened, still I have no booked programmes! I#m really pissed with this handling of paying clients!
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@heiksche: the solution is to reconfigure your receiver to use only the backup server (if you only used the main server until now). I tested and it works. Make sure you won't get banned on the backup server too because nothing else can be done then.
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My balance is positive now, subscription active but still getting blocked. I also sent him an email no response yet. I guess he get like 200 emails every day because of the payment problem :(
https://www.cardsharing.cc/index.php?topic=34571.msg122301#msg122301
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@heiksche: the solution is to reconfigure your receiver to use only the backup server (if you only used the main server until now). I tested and it works. Make sure you won't get banned on the backup server too because nothing else can be done then.
So this was right! I use now the Backup Server and there was something wrong typed in the EMM Files... I changed that. Also I have changed my Passwort in the billing but forgot to change it in the Server. Now that is all fixed. And now it all works!! But still waiting for the refund of my money, because I paid twice!
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Has anyone got a refund on the card?