1. When you signed the agreement with cardsharing.cc (during registration), you agreed to follow server rules and admins' requests.
2. In the
Questions on cardhsaring server section of the forum, it is clearly stated that if you need assistance,
6. Log-files are desired (without posting server name and port, just use XXXXX instead) - https://www.cardsharing.cc/index.php?topic=26069.0.
https://www.cardsharing.cc/index.php?topic=32632.0
It is not possible to help you without all above. So, if you want the reply to arrive quickly, please provide as much information as possible.
Please be noted that all messages without signature and log-file are ignored
We have already discussed this issue that Moderator is not a 24-hour machine and he is not sitting 24 hours/day on the forum. When
any message appears on the forum, admins are available to assist you. Before informing Moderator, admins are trying to check if there is really a problem on the server or whatever. But not all admins have an opportunity to check it immediately for many reasons - no satellite available, out of home, etc. etc. First, admins make sure that there is a problem with a package (channel). Now, imagine that your geographical location does not allow you to check the problem. Then? What will you do in this case? You need to prove that the package (channel) does not really work. How? Log-file. This is a file which helps to understand where is the problem - on the user's side or on the server's side. This is why we always ask our users to provide log-file to show that the problem really exists. If you do not provide any log-files, if I have no satellite tuned to Canal Digital or whatever, how I will check the problem? No way. I need to contact Moderator. Moderator is not a 24 hour/day machine, etc. Start reading from the beginning.
As for Moderator response, it was received at 3:47 (today's morning). Moderator was informed on the issue immediately after your first message appeared on the forum. Shall I hurry up the Moderator because user demysf522 has a problem? What do you think? Is that a global problem with the server or with the package?
Every issue needs time to get cleared. Remember it, please. Nothing on the forum is solved immediately.
The Moderator response to your question - he will check if provider has splitted the package into the smaller packages because even after card update, the channels are not decoded.
I hope, you received full answer to your question, and I also hope that everybody (including you personally) have patience to wait for more or less qualified reply.