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Автор Тема: Negative account balance  (Прочитано 11782 раз)

suma

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Re: Negative account balance
« Ответ #20 : 11 Декабря 2016, 18:57:44 »
I have transfered funds to account with "negative ballance" from other account ... Why should I buy new "service"?

Why do you think that I can see through the walls? Where did it stated that you have transferred funds from other account? Did you tell this before? Hm
VU+Zero. 13E, 82.5E, 56E, Vip All, OpenPLI 6.0 image, OSCam: 1.20-unstable_svn. ALL POSTS WITHOUT SIGNATURE AND LOG-FILE will be ignored and deleted!1.mg_cfg here http://www.cardsharing.cc/index.php?topic=23717.msg58140#msg58140
2. ignore-priority.lists here http://www.cardsharing.cc/index.php?topic

suma

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Re: Negative account balance
« Ответ #21 : 11 Декабря 2016, 19:00:08 »
VU+Zero. 13E, 82.5E, 56E, Vip All, OpenPLI 6.0 image, OSCam: 1.20-unstable_svn. ALL POSTS WITHOUT SIGNATURE AND LOG-FILE will be ignored and deleted!1.mg_cfg here http://www.cardsharing.cc/index.php?topic=23717.msg58140#msg58140
2. ignore-priority.lists here http://www.cardsharing.cc/index.php?topic

rasto1975

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Re: Negative account balance
« Ответ #22 : 11 Декабря 2016, 19:21:02 »
I have transfered funds to account with "negative ballance" from other account ... Why should I buy new "service"?

Why do you think that I can see through the walls? Where did it stated that you have transferred funds from other account? Did you tell this before? Hm

I realy dont want to argue or anything ... I refilled negative ballance of that account 6 hours ago and asked by email sent at the same time to moderator@cardsharing.cc to remove ban from that account. Nobody answered to email and account was still banned, so I write here. I am not sure, if I can write the name of the account here, but everything I stated in e-mail. I use this service many years and get many friends to do so. I am just trying to REMOVE BAN, what you can do in couple minutes ... so I realy dont understand, why it was not unbanned in 6 hours after e-mailing.

The name of blocked account is msand2016 (if it breake rules to put it here, please remove it).

Thank you for fast removing the ban. People using it are calling me often.

evrynet

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Re: Negative account balance
« Ответ #23 : 11 Декабря 2016, 20:33:04 »
@rasto1975: only the moderator is able to remove the ban who is not in front of the computer 24/7 so we have to wait :(
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lemur000

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Re: Negative account balance
« Ответ #24 : 11 Декабря 2016, 21:00:49 »
So, we have to wait until sometime between now and 18th Dec for our money to 'maybe' be refunded due to a problem that isn't our fault and yet you have suspended accounts immediately until further payment.
Can't say I'm too happy with this... You'll get payment if and when I get my money back, not before. Until such time as I receive a refund, I have paid for a service which isn't being provided. :(

evrynet

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Re: Negative account balance
« Ответ #25 : 11 Декабря 2016, 21:45:16 »
Well payment will be refunded by SecurePays and actually if you check your transactions history you will see when they refunded this. For myself I already see the last transaction with the word "refund" and a reference ID so I expect this to be back on my card in a few days.
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heiksche

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Re: Negative account balance
« Ответ #26 : 11 Декабря 2016, 21:52:13 »
Please check my banned account. I have transferred money twice now and want my booked programmes!!!! IMMEDIATELY!

Date   Amount   New balance   Previous balance   Crediting method   Additional information
11.12.2016   19:28:17   -1.00 USD   0.83 USD   1.83 USD   Internal   Renewing up to 2017-02-09, HD Plus (Deutschland) 19E
11.12.2016   19:27:12   -6.00 USD   1.83 USD   7.83 USD   Internal   Renewing up to 2017-02-09, Sky Deutschland HD 19E
11.12.2016   19:24:55   28.00 USD   7.83 USD   -20.17 USD   InterKassa   Invoice #63404327
10.12.2016   19:30:51   -22.00 USD   -20.17 USD   1.83 USD   SecurePays   SecurePays order #65707850 - refund, ref #68994354
09.10.2016   17:47:43   -17.64 USD   1.83 USD   19.47 USD   Internal   From 2016-10-09 to 2017-01-09, Sky Deutschland HD 19E
09.10.2016   17:47:42   -2.94 USD   19.47 USD   22.41 USD   Internal   From 2016-10-09 to 2017-01-09, HD Plus (Deutschland) 19E
09.10.2016   17:45:51   22.00 USD   22.41 USD   0.41 USD   SecurePays   SecurePays order #68994354

heiksche

evrynet

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Re: Negative account balance
« Ответ #27 : 11 Декабря 2016, 21:55:52 »
@heiksche: Make sure your subscription is active now and that your balance shows positive. Turn off your receiver for 1 hours the system usually removes the block shortly.
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heiksche

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Re: Negative account balance
« Ответ #28 : 11 Декабря 2016, 22:04:39 »
@heiksche: Make sure your subscription is active now and that your balance shows positive. Turn off your receiver for 1 hours the system usually removes the block shortly.

My balance is positive:
Login: heiksche
Balance: 0.83$
[deposit]
[Transfer money]

How can I check that my subscription is active? The programmes are booked till February.
Start date is 9.10.16 and End date is 8.2.17!


I turn off the receiver now... and wait one hour. We´ll see...

evrynet

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Re: Negative account balance
« Ответ #29 : 11 Декабря 2016, 22:13:06 »
@heiksche: under "My subscription" you should see your package and if you click on "Blacklisted IP check" it will show you if your IP is still blocked or you can turn back the receiver.
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heiksche

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Re: Negative account balance
« Ответ #30 : 11 Декабря 2016, 22:18:19 »
@heiksche: under "My subscription" you should see your package and if you click on "Blacklisted IP check" it will show you if your IP is still blocked or you can turn back the receiver.

Yes thank you! I have checked it and there is written that my IP is not blocked.... but I still have no programmes!!!

evrynet

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Re: Negative account balance
« Ответ #31 : 11 Декабря 2016, 22:36:00 »
@heiksche: and under my subscription you see your package with the expiration date? If yes  and it still doesn't work then you have to contact the moderator.
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heiksche

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Re: Negative account balance
« Ответ #32 : 11 Декабря 2016, 23:14:33 »
@heiksche: and under my subscription you see your package with the expiration date? If yes  and it still doesn't work then you have to contact the moderator.

Yes... under 'my subscription`I can see my package with expiration date 8.2.17
So how can I contact the moderator? Doesn´t he read this????

evrynet

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Re: Negative account balance
« Ответ #33 : 11 Декабря 2016, 23:28:06 »
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rasto1975

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Re: Negative account balance
« Ответ #34 : 11 Декабря 2016, 23:34:46 »
you can see administrator ban when u click "connection history" ... that ban should be removed and thats what I am asking whole day ... and dont understand, why the ban is still there. Now I am really afraid of opening new account when not sure of "correct" behavior. I refilled negative balance and sent two mails asking to remove account ban, no answer or any response to the mails, account is still blocked.

I understand, that moderator is not online 24/7. But Suma is the moderator and all problems in past I was solving with him, always very correctly. Now he is chating here on the forum and answering questions, but I see no response to mails or any notification, how to make account usable again ... what to do. Why he does not remove administrator bans from accounts, which are balanced? I understand it takes some time, but correct way is to let us know.



evrynet

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Re: Negative account balance
« Ответ #35 : 11 Декабря 2016, 23:40:05 »
@rasto1975: make sure you have an active package and turn off the receiver for about 1 hour and always check "Blacklisted IP check". Only power on the receiver if you see your IP is not blocked anymore. Suma is the moderator of the forum but not the administrator of the servers.
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heiksche

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Re: Negative account balance
« Ответ #36 : 11 Декабря 2016, 23:45:58 »
https://www.cardsharing.cc/index.php?topic=11621.0

Thank you very much for your help. :)
I have sent an email to the moderator!!! Hopefully I will get soon an answer, otherwise there are also other possibilties

ballsweat

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Re: Negative account balance
« Ответ #37 : 12 Декабря 2016, 11:47:45 »
Anyone got reply from "moderator"¿
Over 24h since sent mail and nothing.

evrynet

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Re: Negative account balance
« Ответ #38 : 12 Декабря 2016, 15:56:33 »
My balance is positive now, subscription active but still getting blocked. I also sent him an email no response yet. I guess he get like 200 emails every day because of the payment problem :(
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heiksche

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Re: Negative account balance
« Ответ #39 : 12 Декабря 2016, 20:10:14 »
Anyone got reply from "moderator"¿
Over 24h since sent mail and nothing.
Yesterday I sent an email to the moderator. No resonse till now and I´m still blocked although I have positive account balance and my subscription is valid till February.
I shut down the receiver the whole night, nothing happened, still I have no booked programmes! I#m really pissed with this handling of paying clients!