When reading the user's posts, I pay attention to his signature (look at mine) and show log-file to the Moderator, because we can read logs and understand where is the problem.
Rather than quarreling, I would better do everything without any additional requests from admins, completed my signature, showed log-file, etc. The issue (if any) whould have been solved a year ago....
Instead, users start telling me that they visit this forum only when problem occurs. Is it right, what do you think?
How (in general) without reading the forum, you set up your receiver? Just copied, paste settings - that's all?
And what do you think is important for user (and admins, too) when communicating with each other?
Please, think of it, when you have time.
If you want to get fast and (more or less) qualified assistance, read and do what is requested.
Regards