CAN'T CONNECT TO SERVER

[wizzy2wizzy]

I subscribed to sky packages yesterday and received the log in info. Today I entered the info correctly and it only showing as connecting to server and keeps trying every 6 seconds and no response. When I ping the server no response with timed out message. Normally if the information is wrong it would say log in failed. Please let me know if my account is active.

ORTON HD X403p  Openbox
Monthly subscription to Sky packages
Newcamd

[suma]

I subscribed to sky packages yesterday and received the log in info.

HI, (this is forum and you are addressing your post to people, not to the wall)
That's good that you received info

Today I entered the info correctly

Are you sure that you entered the info CORRECTLY? How did you enter the info and where?

and it only showing as connecting to server and keeps trying every 6 seconds and no response.

Of course, because you entered the info NOT CORRECTLY

When I ping the server no response with timed out message. Normally if the information is wrong it would say log in failed. Please let me know if my account is active.

You can easily check it by yourself by entering the billing system and checking the "My subscription(s) section from menu.

ORTON HD X403p  Openbox

The post was moved to the appropriate topic because this is a question of your receiver settings.
Reading your signature, I understood that your receiver, settings, subscription is only Nizzy.
Unfortunately, this model is unknown, your subscription is unknown (we have several Skies - which Sky is mentioned in particular- not clear), is your receiver linux-based? Can you provide log-file?

[wizzy2wizzy]

Hi, Thank you for the reply and sorry for posting in wrong section as I'm new to this forum.


I entered the info as follows:

Server: servX
Port: XXX42
Des key: 01 02 03 04 05 06 07 08 09 10 11 12 13 14
User name: wizzy2wizzy
Password: xxxxxx(my password)
Emulator: Newcamd


My receiver is a  Openbox and currently using different server and the setting information entered as above format and it works.

My subscription is for
Sky UK HD + ViewAsia + ZeeTV + Geo + ESPN 28E

My user I'd is Wizzy2wizzy
Below is the screen shot of settings page of my receiver.

[suma]

WARNING: If you post server name and port No. again, you will be banned! This is rules violation!


If your receiver does not understand server X, try to add IP address (PC--> start --> all programs --> system tools --> command line --> ping server X

[wizzy2wizzy]

Hi Suma,
Thanks for the reply and sorry about my ignorance. Should have read the forum rules first.

Tried to ping the server from my PC as advised and the request is timed out. I entered the server ip address in the receiver setup and still not connecting.

Appreciate the help

[suma]

the request is timed out

Change internet provider

[wizzy2wizzy]

My internet provider is Virgin media in UK, it's not easy to change to the provider because we are locked in a 12 month contract. Is any other members having problem connecting through Virgin media? You mean to say that the service provider blocking access to this server? If so shall I change to different server in my subscription and try again?

Thanks

[TechGuy]

Hi Suma,
Thanks for the reply and sorry about my ignorance. Should have read the forum rules first.
Tried to ping the server from my PC as advised and the request is timed out. I entered the server ip address in the receiver setup and still not connecting.
Appreciate the help

There is one more reason - your IP was banned on server.  It is because you have entered invalid login. Here is line from the logs on server:
...
02/07/2013 at 07:37:27  Error: login failed. Unknown user: wizzy2w!zzy
...

and after several attempts your IP was automatically banned.

Please fix your configs, and try again.

Have a nice day!

[alex3]

User name: wizzy2wizzy
My user I'd is Wizzy2wizzy

Please fix your login
Wizzy2wizzy or wizzy2wizzy

[TechGuy]

And replace wizzy2w!zzy with wizzy2wizzy

[wizzy2wizzy]

Thanks for prompt reply and the information been very helpful.

You were right, the log in detail was not entered CORRECTLY.

I identified my mistake, there is a spelling mistake in my user name, entered ! instead of i ,  feel stupid    ,  Should have put my glasses on lol.

You mentioned my ip is banned due to several failed attempts, When the ban would be lifted? I shall be grateful if the ban could be removed now. I have corrected the mistake and will try log in again.

Thanks for your help and the patience

[TechGuy]

Try to log in now, it should work.

[TechGuy]

wizzy2wizzy, please reboot your Openbox, seems like it sends hundreds requests per second right now and server banned your IP again and again.

[wizzy2wizzy]

Hi thanks for the reply.
I have entered the correct info (mistakes corrected as pointed out) and rebooted the receiver. I haven't connected to the server. Please let me when I should try again and I don't want it to keep trying and getting banned.

Thanks again

[TechGuy]

I still see in logs wrong username with ! char:
...
login failed. Unknown user: wizzy2w!zzy
...

please fix your config

[wizzy2wizzy]

Thank you very much  SUMA, ALEXANDR and TechGuy for the great support.

Its working fine.