Subscription Dates

[Cud1872]

Hi Moderator

I have purchased a 3 day extension on to one of my customers to give them a week to try the box. I purchased the 3 day extension on the 31/05/13 and it went through successfully. THe customer has been onto me today to say that the subscription channels aren't working, so I logged on to check the dates of the subscription and notifications to see if there was anything wrong. The Dates of the subscription are for 01/07/13 - 03/07/13 which is a month away and not 01/06/13 - 03/06/13 as it should be. Can you rectify this please??

Thanks,

DC

[suma]

Hi,
From your message, some details are not clear.
You have purchased 3-day trial for your client to check if everything is OK.
Then, you purchased 1 month subscription.
You were not attentive in the billing when purchasing the subscription. When you selected your subscription, subscription start date is in the left bottom corner. Typically, it is the next day after today's date. Below the start date, there is a warning:

Before clicking "PURCHASE" button please be sure one more time that the right protocol and subscription dates have been selected correctly!

Probably, you did not read this warning message and clicked "Purchase". After you clicked the button, a pop-up message appears



Did you followed everything that is written there?

It can't be so that after 1 day of successful subscription, dates have changed by themselves.

In your case, you need to address your issue to the Moderator and explain him your situation.
Moderator e-mail is available on the forum.

regards

[Cud1872]

Thanks Suma

Seems I must of changed the month by mistake and didn't notice before pressing Okay, my bad. I will pay attention more now, lesson learned.

I have emailed the moderator to see if he can rectify my mistake and hopefully get my friend some channels on, as my friend is new to this and this hasn't help convince him it is a great service. Oops

Thanks again

DC

[Cud1872]

Hi Suma

I have tried emailing Moderator regarding this problem, am I sending to correct email address -: moderator at cardsharing.cc

[suma]

Hi Suma

I have tried emailing Moderator regarding this problem, am I sending to correct email address -: moderator at cardsharing.cc

Yes, e-mail address is correct. Wait for his reply, pls