problem with subscription

[sorede66]

Hi,
have been trying to renew my subscription to Sky Uk
purchased some funds to load my account, then transferred the $28 to Cardshare, but when i try to purchase a subscription it tells me i have no money in the account 
could you please take a look and hopefully sort it out for me
Mr HP Adkins sorede66

[suma]

transferred the $28 to Cardshare

Are you sure that your balance is not empty? Did you see that your balance is now 28$?

when i try to purchase a subscription it tells me i have no money in the account 

How did you try to purchase a subscription? Describe in details
If you are not sure how to purchase or extend your subscription, refer to the topic https://www.cardsharing.cc/index.php?topic=27889.0

[sorede66]

hi, i did purchase credit of $28
21.08.2016   10:49:42   -28.00 USD   1.16 USD   29.16 USD   Internal   Transfering $28 to account mr
and then clicked "transfer money" but when i checked my subscription it says no subscription purchased.
i think i made an error, i should have gone to purchase subscription first,  when i now try to purchase a subscription it says i do not have any credit !!!
 

[suma]

I will ask my question again - are you sure that your balance is not empty?
It must be clearly seen in the billing, I provided you with the link "Billing in pictures" where the user can monitor the status of his balance.



Have you checked your balance before purchasing new subscription?
I don't care what and when you transferred (moreover, it is stated in your comment below that this is internal transfer - what kind of internal transfer is this?
You stated that you did purchase a credit of 28$. How did you purchased the credit?
For your information: we do not sell any credits here.
I asked you provide details of your payment, but I still do not see any details re: our billing system.
You stated that you transferred 28$ to Cardshare. Which Cardshare it was? What is the web-address of that Cardshare? Are you sure that this is OUR Cardshare?
So many questions, and actually no answers...
Well, there is nothing to check from my side. Sorry, you take my time.

[sorede66]

yes, i am sure by balance is only $1.66
pasted from my log in
Login: sorede66
Balance: 1.16$
after i purchased $28 in error i clicked on "Transfer money " and the money went, to where i don't know ?
you can see from my transaction history that i did purchase $28
 Transactions history

Date   Amount   New balance   Previous balance   Crediting method   Additional information
21.08.2016   10:49:42   -28.00 USD   1.16 USD   29.16 USD   Internal   Transfering $28 to account mr
21.08.2016   10:45:23   25.00 USD   29.16 USD   4.16 USD   PaysMobile   PaysMobile order #88494
09.02.2016   10:44:38   -27.30 USD   4.16 USD   31.46 USD   Internal   Renewing up to 2016-08-17, Sky UK + ViewAsia + ZeeTV + BT Sport + Irish + MUTV + Chelsea TV 28E

[suma]

Finally, I can see that you transferred money to nowhere... Well, you need to contact Moderator (his e-mail is moderator at cardsharing.cc) and explain your situation providing this extract from your transactions history. I think, Moderator will be available tomorrow and he will fix your problem.

[suma]

Money transferred back to your account, check it pls