account blocked

[Hrubi]

Hi,my account has been blocked. I received automated generated email from which I´m not able to recognize which rule I violated:
> Start of disability: 2013-01-16 00:40:00 CET (Central European Time)
> End of disability: 2013-01-16 02:40:00 CET (Central European Time)
> Reason:
> Connection to the server without valid subscription: 1) one or more
> subscriptions are over; 2) one or more subscriptions have not started yet
> (untimely connection with your subscription which is not active yet,
> connection earlier than 6:00 AM (Moscow time) of the date specified in the
> billing; 3) untimely connection to a new server (<60 minutes since the
> server has been changed in the billing); 4) connection to the old server
> XXX after it has been changed to a new server YYY; 5) connection using
> wrong protocol (protocol has been changed in the billing, however, the
> changes have not been taken effect yet. Nearest 6:00 AM (Moscow time) has
> not come yet.

You also blocked my IP, so I can´t get to cardsharingserver from my computer at home (I´m writing from friends pc). The account ïs blocked since Tuesday. My subscription was valid till 14.1, I top up my account by 25USD on 9.1. Could you please confirm how to unblock my account?

Thank you for your support

[xtruex]

http://www.cardsharing.cc/index.php?topic=30644.0

[Hrubi]

Why is the address of my IP address: 91.192.32.59 in your blocked and can not communicate with the address www.cardscharingserver.com, (forum, account ..). Access to the account can only be from a different address. The account I have made ​​no changes had been paid and therefore I think that the account has been blocked and address wrongly and it is unsound from you. It takes five days already.
Note: Blocking by mail are always two hours
Thank you for your answer

[suma]

Why is the address of my IP address: 91.192.32.59 in your blocked and can not communicate with the address www.cardscharingserver.com, (forum, account ..). Access to the account can only be from a different address. The account I have made ​​no changes had been paid and therefore I think that the account has been blocked and address wrongly and it is unsound from you. It takes five days already.
Note: Blocking by mail are always two hours
Thank you for your answer

Hi,
1. You had to receive an e-mail notification with the reason of your account block explained. What is written in your e-mail warnings?
2. What is your subscription?

[Hrubi]

Hello,
this is the thing. I can´t recognize from your automatic email what did I do wrong. I received this notification:

> Reason:
> Connection to the server without valid subscription: 1) one or more
> subscriptions are over; 2) one or more subscriptions have not started yet
> (untimely connection with your subscription which is not active yet,
> connection earlier than 6:00 AM (Moscow time) of the date specified in the
> billing; 3) untimely connection to a new server (<60 minutes since the
> server has been changed in the billing); 4) connection to the old server
> XXX after it has been changed to a new server YYY; 5) connection using
> wrong protocol (protocol has been changed in the billing, however, the
> changes have not been taken effect yet. Nearest 6:00 AM (Moscow time) has
> not come yet.

Can you explain which rule did I violated? I´m using subscription VIP Czech. My subscription was valid till 14.1 (I top up my account by 25USD on 9.1).

Other thing is that you blocked my IP, so I can´t connect from my notebook to cardsharingserver.com. How should I solve the issue when I can´t get to your website? I have to write these emails from work. This doesn´t make sense to me.

I would appreciate if you can unblock my account a.s.a.p. as I´m not aware about any broken rules.

Thank you for your generous support.

[suma]

Hi again,
Please go to the billing www.cardsharingserver.com and look at the ports available for your subscription.
Port No. for SkyLink has changed!
Compare to the port No. which you have in your receiver and delete unnecessary port. That's all.
We have discussed this issue not so long ago and users were requested to compare the ports available in the billing with the ports available in their receiver.
You are connecting to the port (for SkyLink in particular) which is not available.
So, check, compare and delete unnecessary port from your receiver. Then, restart receiver and watch!

regards

[Hrubi]

Hello,
I was using 4 ports for Skylink. I compared and deleted 2 unnecessary ports, I restared receiver, but unfortunatelly I still can' t watch programs

When I try to ping from home to your server I receive no response. Is it possible, that you check once again my account and let me know if there are any other problems?

Thank you and Best regards
Hrubi

[suma]

Hrubi, can you enter the billing? Can you see any messages that your account was blocked?